Frequently Asked Questions
How late is your hospital open?
We are open 24/7, 365 days a year. Our doors are always open, ready to serve our community’s vet emergency needs with pride.
Do I need an appointment?
Not at all! As a strictly walk-in emergency hospital, we treat patients on a triage basis. While not required, we appreciate a call ahead so we can prepare for your pet’s arrival and expedite check-in.
What are your wait times?
We understand that waiting can be a concern, especially when it involves your pet’s well-being. If you’re worried, please know that we share your concern and encourage you to bring your pet to Beacon as soon as possible. Rest assured, we’re here for you 24/7.
Upon arrival, one of our veterinary professionals will promptly assess your pet to determine their needs. We’re committed to keeping you informed about the next steps, including any expected wait times.
If your schedule requires you to drop off your pet, we can accommodate that and will contact you with updates on the next steps. If you choose to stay, we’ll do everything possible to ensure both you and your pet are comfortable during your wait.
Do you offer financing options?
We are proud to offer three competitive forms of financing to make emergency veterinary care as accessible as possible. Beacon currently accepts All Pet Card, Care Credit, pet insurance, Cherry, and Scratch Pay. We are happy to discuss these specific options and can assist individuals with applications while at our facility. For any questions, feel free to contact us at St. Pete: 727-619-4800, Riveview: 813-808-8070, Land O’ Lakes: Coming Soon
Do you treat exotic pets?
Many of our doctors are comfortable treating exotic pets. However, our doctors have varying schedules, so we recommend calling ahead of your visit. We will discuss your pet and their emergency with the doctor on staff to ensure we are the best option for your needs. Please note, we do not see primates of any kind and recommend the University of Florida College of Veterinary Medicine for any primate care needed.
Do I need to come in right now?
If you are concerned about your pet, so are we, and we recommend coming to Beacon as soon as possible. We are open 24/7, year-round, and always ready to assist. While we are happy to address any questions or concerns over the phone, visiting in person provides the most peace of mind regarding your pet’s health.